Hart property management – what our clients say

's testimonials

"I am the owner of a terrace house in Bondi Junction. In 2007 I moved to New York for a year for work and engaged Hart Estate Agents to rent out and manage the property in my absence, and for some time before and after that, for a total of approximately 3 years.

I had previously been a tenant of theirs and had dealt with Rebecca Kleiner, their property manager. I was very keen to ensure that Rebecca manage my property because, in all my dealings with her as a tenant, I had found her to be impressively efficient, responsive, professional and courteous – all the qualities I would want in a property manager for my own property. I was particularly impressed with the way she dealt with issues, big or small, in a forthright and direct way. As a tenant I never felt was getting the run around and when she said she would do something, it was done without delay.

I was particularly impressed with the way Rebecca managed my property while I was living in New York. I felt I could trust her completely to ensure that the tenants were looked after in the appropriate way and that the property was well maintained. Being an older style property, there were a number of issues that arose in that year, some of which, if they had not been dealt with, would have become not just an annoyance for the tenants, but a serious problem for the property.

In one particular example, Rebecca dealt with the issue of rising damp that the tenants had bought to her attention. These things can be complicated to get on top of and I always felt that Rebecca was not just getting the problem fixed in the easiest way, but doing it with care, attention to detail and striking the right balance between price and quality of work.

In essence I came to feel that Rebecca treated my property and my tenants in exactly the way she would treat her own property and tenants. I think that is the ultimate mark of a good property manager.

I should also note that over the time that Rebecca managed my property, there were numerous occasions where I asked her for additional financial statements for tax purposes etc. Her quick and enthusiastic response always made me feel I was getting some type of gold class treatment. I often wondered if she made all her clients feel that way.

I am now back living in the house (with no rising damp!) but were I ever to rent it out again, Rebecca is the first person I would contact."
Rob Marjenberg
"It is a pleasure to provide this testimonial for Rebecca Kleiner of Hart Estate Agents.

Rebecca has managed an apartment in Woollahra for our family for a number of years.

Rebecca has impressed me with her professionalism and diligence. The service she has provided has been of an extremely high standard, and I can always be confident that everything is being taken care of.

I know that my mother was very happy with the way that Rebecca selected a terrific, long term tenant for the property, and dealt with the issues that arose in relation to leasing the property (including the fact that it was situated above her business premises).

I have particularly appreciated the sensitive way that Rebecca has handled matters since my mother’s death. It was a difficult time for our family, and Rebecca’s professionalism in the management of the apartment meant that we had one less matter to worry about.

I would have no hesitation recommending Rebecca to my family and friends."
Tony Breuer
"Hart Estate Agents has been my family's managing agent since May 2006. In 2010, Rebecca Kleiner assumed primary responsibility for a block of units owned by my mother, shortly after our then property manager retired.

Rebecca is a true professional. She is hard working, efficient, and courteous in all situations. She has excellent communication, organisational, and problem solving skills. In my experience, she answers all enquiries promptly, and takes appropriate action to deliver the best and most practical outcome. She shows empathy for both owners and tenants, and always tries to provide the fairest outcome to both parties. Rebecca is very honest and sincere in all her dealings.

As a landlord, my aim is to maintain the property in the best possible condition to ensure that all tenants are happy living there. In all the time I have been looked after by Rebecca, she has resolved any issues and concerns promptly, sincerely and professionally. My mother and I are very happy with Rebecca's management skills and have no hesitation in recommending her to others."
Dianne Varga
"I have known Rebecca Kleiner for almost 7 years. From 2007 until recently, I was a tenant of a property she managed. Since 2008, she has leased my investment property in Bondi Junction on at least two occasions.

During our time as tenants, my partner and I have found Rebecca to be an excellent property manager. Rebecca was always friendly, approachable, and calm in all circumstances. She dealt with any issues that arose promptly and effectively. For example, we had a roof leak and some significant plumbing issues while we were tenants, and in both cases Rebecca was very quick to respond, got the matter attended to straight away, and then followed up to ensure that the problem had been resolved. We have recently given notice to vacate the property which we are renting from Hart Estate Agents. Rebecca has been extremely pleasant and accomodating when arranging access to show the property to prospective tenants to ensure minimal disruption to us.

When I purchased an investment property, it felt natural to ask Rebecca to find me a tenant. In both cases, Rebecca was very particular about finding an excellent tenant for the property. I especially appreciated the care she took in checking applicants, and the regular and clear updates she gave me throughout the leasing process."
Dominique
"I would like to thank you and Sophie for your professional manner in looking after our property management and your courteous and prompt manner in responding to all our requests. Its been an absolute pleasure.

You are a credit to the industry and to Hart Estate Agents."
George Reinoso
"You are the best property manager, as you give progress reports and handle all the hiccups. I know that's what you do, but you do it well."
Sue Collins

's testimonials

I am really pleased at how efficiently you have handled ... all matters. I'm very impressed with your work and Hart Estate Agents.
Louise McDonnell, landlord